YOUR HOLIDAYS & FLIGHTS CONTRACT WITH NEWS TRAVEL LIMITED FlightstoHongKong.travel
When you book travel arrangements with us you enter into a contract with us.
WHO ARE WE?
We are Flightstohongkong.travel and our office is at 223 Kenton Road, Harrow, Middlesex, HA3 0HD.
WHO ARE YOU?
You are any client of ours who books your travel arrangements with us and who is named on the confirmation invoice.
WHAT ARE PAYMENT TERMS?
The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible to us for all payments in respect of the booking. If you are making a payment less than eight weeks prior to departure you must pay the total cost of your travel arrangements. If you do not pay as described above, your travel arrangements will be automatically be cancelled. We do not send reminders. We are entitled to cancel your travel arrangements for non-payment as specified. Should we have to cancel your travel arrangements because you have failed to pay, you will be liable to pay us cancellation charges.
Where deposits are taken this only guarantees the seat NOT any tax increase and fare increase, the deposit are non Refundable.
AIRPORT CHARGES AND DEPARTURE TAXES
Action by UK or Overseas Governments and other Authorities including mandatory increases or new charges are not covered by the company`s price guarantee. UK Air passenger Duty and Airport departure Taxes are included in our prices.
If after booking you wish to change your travel arrangements, we will do our utmost to meet this new instruction as long as they are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant.
Alterations cannot be made to passenger names and it is your obligations to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellations and will be subject to the cancellation charges set out below.
Please note that some travel arrangements cannot be changed after a reservation has been made and any alterations will incur a 100% cancellation charge.
All fares are subject to change, sometimes without advance notice: it is therefore in your own interest to finalise payment as soon as possible, as fares can only be guaranteed if full payment has been received.
CANCELLATION BY THE PASSENGER
You may cancel your booking at any time as long as it is communicated to us in writing. As this incurs administration costs, we will retain your deposit (deposits are non-refundable) and additional cancellation charges may apply.
Cancellation charges on airline tickets are dependent on the airline, the fare type and when cancellation takes place, varying from 25% to 100%; please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge.
Refunds can take anything between 12-14 weeks
If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
CREDIT CARD CHARGES
Bookings where payments made by credit card are liable for the following surcharges: 2.5% on Visa & Master Card. 3% on American Express and Diner`s Club.
In the event of the company making a request on your behalf, e.g. Meals, Seats, Room requests etc., we will communicate that request to those responsible. A request cannot be guaranteed and therefore we cannot be held responsible if your request is not fulfilled.
We advise you to take a travel insurance policy from News Travel Limited. Please check acceptance of the terms and conditions. Your signing it validates the policy. You are required by EU Law to have adequate travel insurance.
We will endeavour to send out travel documents 14 days prior to departure by first class post at client`s own risk. Special, Recorded or Registered post can be arranged at an additional charge. If tickets are lost in the post and a new set of tickets have to be re – issued you may have to pay to re – issue the tickets again. A form of indemnity will have to be filled in to claim your monies which can take six months. The form of indemnity is subject to an administration charge of £45.00 per passenger.
RECONFIRMATION OF FLIGHTS / CHECK-IN
You are required to check in 3 hours prior to departure on longhaul and 2 hours prior to departure for shorthaul flights.
Reconfirmation of onward / return flights must be made with the airline at least 72 hours prior to departure.
FLIGHT PROGRAMME CHANGES
All prices, dates, times, routes and choice of airline are subject to alteration or cancellation should Dubai Holidays.co find it necessary to effect any such alteration or cancellation. They will use their best endeavour to provide passengers with suitable alternatives. All arrangements for transportation are made by Dubai Holidays.co upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned. The liability of Dubai Holidays.co shall cease in any event if Dubai Holidays.co has exercised due diligence in acting as booking agent. Dubai Holidays.co will not be bound by any statement or representation unless it be in writing and signed by a duly authorised official or their office staff, and save as aforesaid, no representative employee or agent of Dubai Holidays.co is authorised to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strife, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport, adverse weather conditions, closure or congestion of airports and other events beyond our control.
VALIDITY OF TICKETS, FLIGHT TIMINGS AND SCHEDULED CARRIERS
Return tickets are valid for the dates and routing specified thereon. No refunds will be made in respect of unused tickets other than as provided for herein. Flights, timings and schedules are subject to changes at the insistence of National Aviation Authorities or the carriers for operational or other reasons. Neither the company nor the Carrier concerned will accept liability for the flight cancellations, delays or diversions outside the company`s or the carrier`s control. Timings in itineraries or elsewhere are not guaranteed and do not form part of the contract. Air Carriers may substitute alternative aircraft and carriers, include or omit stops and neither the company nor the carrier accepts responsibility for making connections and / or delays.
It is your responsibility to have valid travel documentation. You will be liable for any fines together with any related expenses, which may be imposed on News Travel Limited or the carrier as a result of your improper or incorrect documentation.
PASSPORT, VISAS, HEALTH REQUIREMENTS AND DRIVING LICENCE
A full ten year passport is required for visits to all destinations. Check the validity of your passport and any visa requirements with the appropriate consulates.
Also, if appropriate, please check you have a full driving licence and are eligible to drive in the country concerned.
For non-EU destinations an international licence may be required. Ensure that you meet all immunization and medical requirements. Some countries may require vaccination certificates for entry.
News Travel Limited T/A Dubai Holidays.co is a Registered Holder of ATOL Certificate Number 9364. Dubai Holidays.co is a trading name of News Travel Limited.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
Please see our booking conditions for further information. For more information about Financial Protection and the ATOL Certificate please go to: “www.atol.org.uk/ATOL Certificate”
Privacy and Data Protection is a huge priority to our company and we respect and understand the importance. We preserve your personal information when visiting our site or communicate electronically with us and we commit to safeguard your personal information.
We tend to collect information for the below:
- Contact details & Full Passengers names including date of birth, telephone number, address and email address
- Personal Information that is completed on our website when purchasing a product or service from us
- Personal Information provided to us when you communicate with us through our contact forms or speak to our customer service agents
- Personal information such as full names, address, contact numbers & email address for Job applicants who have applied for vacancies.
- If you subscribed to our Newsletter to receive weekly updates & offers on our products
There are certain circumstances where we need to collect sensitive personal data. It is rare but in these cases we need to oblige by the service provider rules & regulations. On notes like this, we act in your interest and only prepare this data having had your consent where necessary.
Please note that we may have to share data with our worldwide trusted partners, such as Airlines, Hoteliers, Car Hire & Airport Parking services & other suppliers in order to arrange and confirm your booking. We may also have to disclose information to third parties in relation to concluding your product purchased & support services where required. We take reasonable steps to ensure your data is secure and any transactions from our website will be encrypted to ensure highest levels of safety. At times, we need to disclose your information required by the Law and a request is made by a legal authority. Other than this, we do not share any further information with any other companies.
The transmission of information via the internet which is not encrypted can at any time result to unsecured data, therefore we cannot guarantee the security of this data and this will be at your own risk. Any relevant passwords related to your booking given to you by us, our partners or suppliers is solely your responsibility to keep this confidential.
On a weekly note, we send you our Email Newsletter which consists of special travel offers, product update, competitions and forthcoming events. We use the email address you share with us for this newsletter and this is held on our secured database. If you do not wish to receive these newsletters, you may ask us in writing not to receive it or unsubscribe on the link provided on the Newsletter email. Your email address will automatically be removed from the list.
As per our general policy, we monitor and record telephone calls, customer transactions and activities on our website to help improve our service and meet customer satisfaction. All recordings remain our sole property.
Hong Kong Flights
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